BC Optical
es

Policies

Shipping Policy

At BC Optical, we are committed to delivering your contact lenses safely, on time and under conditions that ensure the preservation and quality of the product. This policy applies to all purchases made through our official website within the territory of the Dominican Republic.

🚚 Delivery Options

1. Home Delivery
2. In-Store Pickup

When placing your order, you can choose the method you prefer. Below, we explain how each one works:

🏠 Home Delivery

⏱ Delivery time

  • Regular lenses available in stock:
    • Santo Domingo (Distrito Nacional): 1 to 3 business days.
    • Rest of the country: 3 to 7 business days.
  • Specialty contact lenses (toric and multifocal):
    These products are made to order and take 5 to 8 weeks to arrive in the country.
    Once they are received at our facilities, we will contact you to arrange home delivery or in-store pickup, according to your preference.

💵 Shipping cost:

  • Shipping to Santo Domingo (Distrito Nacional): RD$300
  • Shipping to the rest of the country: RD$300
    (We do not offer free shipping based on order volume or amount).

🚛 Carriers used for the rest of the country:

  • Caribe Tours
  • Transporte Espinal
  • Metropak
  • Other reliable carriers in the country

🕒 Delivery hours:

  • Monday to Friday: 10:00 a.m. – 6:00 p.m.
  • Saturdays: 10:00 a.m. – 12:30 p.m.
  • Sundays and holidays: No deliveries.

🗓 Order processing:

  • Orders placed Monday to Thursday after 4:00 p.m. will be processed the next business day.
  • Orders placed on Fridays after 1:00 p.m. will be processed the following Monday.
  • Orders placed on weekends or holidays will be confirmed the following business Monday.

🏬 In-Store Pickup

Once your order is ready, one of our agents will contact you by phone so you can pick it up at our physical store.

📍 Pickup hours:

  • Monday to Friday: 9:00 a.m. – 11:30 a.m. / 2:00 p.m. – 5:00 p.m.
  • Saturdays: 9:30 a.m. – 11:40 a.m.
  • Sundays and holidays: Closed.

🔐 Security requirements:

If someone other than the buyer will pick up the order, they must present their ID card (cédula) or passport, and the buyer must send an authorization by email with:

  • Full name and ID document of the authorized person.

🛡 Order Inspection and Receipt

It is the customer's responsibility to inspect the products upon receipt, whether in store or at home.
Make sure that they:

  • Show no visible damage (scratches, dents, etc.).
  • Include all accessories.

Once the delivery receipt is signed, the order is deemed to have been received in good order and without objection.

🎯 Peak seasons

During special events such as:

  • Mother's Day (May)
  • Back-to-school season (September – October)
  • Black Friday (November)

Delivery times may extend to 3 to 5 business days after the order is confirmed, due to high demand.

📞 Contact and Tracking

For information about the status of your order, contact us:

📱 Phone: 849-402-8497
🕓 Customer service hours:

  • Monday to Thursday: 8:30 a.m. – 6:00 p.m.
  • Friday: 8:30 a.m. – 5:00 p.m.
  • Saturday: 9:00 a.m. – 1:00 p.m.

Have your full name or order number handy for faster service.

🔁 Exchanges and returns

You have 3 business days to make returns or exchanges, provided that the product:

Is returned with its invoice.

Has not been used.

Is in its original packaging.

Your order

Your order is empty.