Return Policy

When you return a product, you can request a refund of your money to the bank account or credit card you originally paid with. You can also opt for store credit and
use it whenever you like.

How long will it take to receive my refund?
Refunds are normally processed within 7 business days after we have received your return.

Where will I receive my refund?
Refunds are issued via transfer to bank accounts or credit cards. The customer must provide the details. Credit card refunds will be issued within 48-72 hours after the merchandise has been received at our BC Optical point of sale. This credit card refund will take 10-15 days to appear on the customer's account statement, depending on the bank.

RETURN POLICY
Customers can request a return by sending an email to [email protected] and/or through the digital contact channels on our website. BC Optical will send a digital form called “Return Request.” After receiving the request, the customer must fill out the form and drop off the merchandise at any BC Optical point of sale with the request form completed, signed and dated with the drop-off date. The customer will not incur any extra charge from BC Optical in this process.

Which products can I return?
All products that are new, sealed and free of visible alterations, and that were sold through BC Optical, may be returned within 30 days of the purchase date for a full refund. The product must be returned by the customer in person at our physical store. Any product subject to exchange or return must be returned in perfect condition, with its original tags, packaging and sales seals.

Returns will not be accepted if any of the following conditions apply:

We do not accept returns of products that are not in their original condition. Products marked as deals, markdowns or clearance cannot be exchanged or returned.

Do I need to present my invoice for a return?
It is not necessary to present proof of purchase or an invoice. We only need your email or full name. Once the exchange or return is accepted, the customer will receive a call and a notification from us to complete the process.

CANCELLATION POLICY
If you wish to cancel an order, you must contact us by sending an email to: [email protected], or by calling us at +1 (849) 402-84973.
It will take us 1 to 2 business days to cancel your order. Before canceling an order, please review our return and refund policies, detailed at the beginning of this page. Once your cancellation is approved, you will receive an email with the confirmation and cancellation number of your order.

Please note that:

• We do not accept returns of products that are not in their original condition.
• Products marked as deals, markdowns or clearance cannot be exchanged, returned or canceled.